Service Terms and Commitment

 

1.    General


1.1   The terms of this Notice and Commitment are legally binding. After the students sign up, they are deemed to agree to accept the notices and commitments, and our school will only provide services on the premise that the students agree to accept the notices and commitments.

1.2   Students need to provide our school with relevant personal information in order to perform our service. Our school only uses the personal information and materials provided by students within the scope of business, and our school promises not to use them for marketing and communication outside the scope of business.


2.    Service Term


2.1   Our school starts the service after the students pay the full amount. All services must be booked in advance.

2.2   5-hour Class must be completed within one year from the registration date. The certificate is valid for one year.

2.3   The validity period of the road test service is synchronized with the validity period of the 5-hour class certificate provided by our school, and the validity period of other courses is valid within one year from the registration date.

2.4   If students provide their own 5-hour class certificate, and the road test package service provided by our school is valid for one year from the registration date.

2.5   Driving lessons are valid indefinitely.


3.    Purchase and Transfer of Courses


3.1   After registration, our school does not accept any form of refund for students.

3.2   Students can transfer or unused lessons(only), but students are obliged to find that person for transfer. If the student cannot provide the object of transfer or gift, our school will not handle the transfer or gift of the unused course.

3.3   All sales are final and cannot be exchanged for cash, and the service validity period will remain the same.

3.4   All services must be purchased through our school’s official website https://www.hpdriving.net or our school’s official customer service channel. In addition, our school does not assume any responsibility for the purchase and teaching of other forms of transactions.


4.    Course Reservation and Cancellation


4.1   Both parties strictly implement the appointment system.

4.2   Students need to contact our school instructor and customer service to cancel the appointment 24 hours in advance in written form (instant messaging, email, etc.). Those who fail to cancel the appointment in non-written form or request to cancel the appointment after the time limit will be regarded as absenteeism. The scheduled lesson will be deducted. In case of an emergency, the student must provide relevant proof (for example, a doctor's notice if he is unwell). If the student fails to provide proof, our school will deduct half of the scheduled lesson hours.


5.    Road test


5.1   The road test is generally on a working day. If the students make an appointment for the road test by themselves, our school is not responsible for providing the car rental service for the road test. Once the time of the road test is confirmed, if the student is unable to attend the road test, a rescheduling fee of $15 will be charged. (unlimited test classes are exempted).

5.2   On the day of the road test, students need to bring learner permit and 5-hour class certificate. If you are nearsighted, you need to wear glasses. Students under the age of 18 need to complete MV-262 form from our school for their parents to sign before they can take the road test. If the road test is rejected or failed due to insufficient preparation of the students, the students shall bear the consequences themselves.

5.3   All DMV test fees are not included. The fee for up to 2 road tests for a non-commercial license was included in your $10.00 driver license permit application fee. If you do not pass your first 2 tests, you must pay another $10.00 fee for up to 2 more tests. There is no refund if you do not take both tests.


6.    Promise


6.1   Our school promises to strictly control the service standards and quality. Students can log on to the official website to submit feedback forms or contact our customer service directly.

6.2   The student promises to always carry relevant license for learning, and not to drink or take drugs before the class, which leads to inability to concentrate. According to the judgment of the instructor, if the above situation occurs, our school and the instructor have the right to terminate the course of the day and deduct the corresponding lesson hours.


7.    Force majeure


Both parties agree to accept rescheduling of lessons or exams due to uncontrollable factors (such as bad weather, DMVcancellation of road test, accidents and vehicle emergency repairs, etc.).


8.    Other


Students can give any feedbacks of service to our school. The behavior of rewarding tips for students who are satisfied with the instructor's service is a personal behavior of the students, and our school does not demand it.


Business Hours

Monday-Friday 10am-5pm

Saturday 11am-5pm

Sunday Office Closed

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